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JOB DESCRIPTION:

The Culture and Communications trainer will be responsible for all language-related aspects of training for new hires. He/She will design, implement, and facilitate English proficiency, accent neutralization, and customer relations management for new hires and existing employees.

 

 Specifically, training functions will include:

• Language Training Class facilitation

• Measurement/Evaluation of trainees

• Refresher Training

• Needs Analysis

• Training Design and Module Development

• Ongoing Refinement of the Training Systems and Processes

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QUALIFICATIONS:

• At least 2 years of experience in Communication and/or Culture Language training ideally in a BPO company 

• Candidates must exhibit competence in communicating, facilitating and presenting training-related functions to different audiences.  

• Candidates must be willing to work long hours, and occasional Saturday shifts. 

• Candidates must be flexible with working schedules - night shift and day shift depending on business needs.