DIRECTOR FOR PROGRAM MANAGEMENT

The Director for Program Management is responsible for managing campaigns in job recruitment and sourcing in the US Markets. The role will take full ownership on: 

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- Overall day-to-day operations and deliverables of the organization, to ensure client satisfaction and operational goals and objectives are achieved.

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- Advocating company vision, mission and principles through planning and execution, productivity management, employee engagement, leadership development and other various company activities.

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- Developing quality improvement projects from conceptualization to execution.

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- Building teams’ competencies in sourcing and recruiting, specialized by industry/client.

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- Providing mentorship and supervision to Operations Managers, Section Managers, and Team Managers.

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- Promoting excellent relationships between the company and its clients.

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- Liaising with client POCs to ensure alignment with program objectives and actual performance.

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Qualifications:

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• At least 3-5 years experience as a Director / Leader ideally from the following environment and with a high degree of client engagement:

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a. BPO/Call Center

b. Sales/Insurance Firms

c. Recruitment/Headhunting

d. Advertising Firms

e. Firms Airlines

f. Shared Services 

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• Deep knowledge in the principles of program/account/operations management, coaching, and mentoring

• Strong interest in building a career in recruitment process outsourcing (RPO) management

• Excellent communication skills both spoken & written

• Open to working for a permanent night shift schedule and occasional Saturday shift.

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