Job Description

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The Director for Program Management is responsible in managing campaigns in job recruitment and sourcing in the US Markets.

The role will take full ownership on:

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• Overall day-to-day operations and deliverables of the organization, to ensure client satisfaction and operational goals and objectives are achieved.

• Advocating company vision, mission and principles through planning and execution, productivity management, employee engagement, leadership development and other various company activities

• Developing quality improvement projects from conceptualization to execution

• Building teams’ competencies in sourcing and recruiting, specialized by industry/client.

• Providing mentorship and supervision to Operations Managers, Section Managers, Senior Team Managers, Team Managers and Recruiting Team Managers

• Promoting excellent relationship between PSG and its clients. Liaising with client POCs to ensure alignment with program objectives and actual performance

Requirements:

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• Candidate should have at least 2 to 3 years of experience as a Director and leadership ideally from the following environment:

              a) BPO/Call Center

              b) Sales/Insurance Firms with high degree of client engagement

              c) Recruitment/Headhunter Firms with high degree of client engagement

• Candidate should display deep knowledge in the principles of program/account/operations management, coaching, and mentoring.

• Candidate should exhibit strong interest in building a career in recruitment process outsourcing (RPO) management

• Candidate must be open to working for permanent nightshift schedule and occasional Saturday shift

• Must have excellent communication skills both spoken & written