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Director for Program Management

Job Description

The Director for Program Management is responsible in managing campaigns in job recruitment and sourcing in the US Markets.

The role will take full ownership on:

  • Overall day-to-day operations and deliverables of the organization, to ensure client satisfaction and operational goals and objectives are achieved.

  • Advocating company vision, mission and principles through planning and execution, productivity management, employee engagement, leadership development and other various company activities

  • Developing quality improvement projects from conceptualization to execution

  • Building teams’ competencies in sourcing and recruiting, specialized by industry/client.

  • Providing mentorship and supervision to Operations Managers, Section Managers, Senior Team Managers, Team Managers and Recruiting Team Managers

  • Promoting excellent relationship between PSG and its clients. Liaising with client POCs to ensure alignment with program objectives and actual performance


Requirements:

  • Candidate should have at least 2 to 3 years of experience as a Director and leadership ideally from the following environment:

              a) BPO/Call Center

              b) Sales/Insurance Firms with high degree of client engagement

              c) Recruitment/Headhunter Firms with high degree of client engagement

  • Candidate should display deep knowledge in the principles of program/account/operations management, coaching, and mentoring.

  • Candidate should exhibit strong interest in building a career in recruitment process outsourcing (RPO) management

  • Candidate must be open to working for permanent nightshift schedule and occasional Saturday shift

  • Must have excellent communication skills both spoken & written